Specialists in Financial Protection Products

Initial Disclosure Document

Our Services & Fees

Vesta Financial Services

KB House, Juniper Court

Scott Drive

Altrincham

WA15 8AB

1) Background

This document provides important information about our services, our fees, our regulatory status and your protections and rights in respect of the services that we provide.

You can use this document to decide whether our services are right for you.

2) Our Regulator

We are Directly Authorised and regulated by the Financial Conduct Authority (FCA). The FCA is the independent watchdog that regulates financial services.

Vesta Financial Services is included on the Financial Services Register under registration number 955299. You can check this via the FCA website www.fca.org.uk or by calling them on 0800 111 6768.

Vesta Financial Services is authorised to advise and make arrangements in relation to:

  • Life Insurance, Critical Illness Cover, Income Protection and Whole of Life Assurance

3) What type of service do we offer?

We provide an advised service. This means that we will assess your needs and make a personal recommendation for each insurance areas from the list above in which you have asked us to provide a service.

We act for you and not the insurer in connection with the services we provide.

4) Whose products do we offer?

INSURANCE – We offer products from a range of insurers for the following insurance products: term assurance, family income benefit, non-investment whole of life assurance, critical illness insurance & income protection insurance. The range of insurers is based on a fair analysis of the relevant market.

5) What will you have to pay us for our services?

  • No Fee

We will not charge you a fee for our services relating to insurance but we will receive commission from the product provider. The commission will be calculated as a proportion of the premiums paid for the insurance product.

You will receive a quotation which will tell you about the fees and charges relating to any particular insurance policy that we recommend.

6) Payments to us

You should only pay money to us to settle any fees that we have charged you for our services. We cannot accept payments of any other type. We do not accept cash as a form of payment.

Any payment requested by third parties (including product providers, lenders and solicitors) should be paid directly to the third party. We are not authorised to hold client money (that is, money which is to be held or processed on your behalf, as defined by the FCA).

7) Your duty to provide full and accurate information

It is your responsibility to provide complete, accurate and comprehensive information to us and to any product provider or lender that we might recommend.

Failure to disclose material information could invalidate any insurance product that we arrange for you, or cause any mortgage application to be declined.

We are entitled to rely on the information that you have disclosed to us. We cannot be held responsible for any consequences arising from the information held on your file becoming inaccurate as a result of changes that you have not told us about.

8) Conflicts of interest

We maintain procedures to prevent and manage conflicts of interest arising between you and us, or between you and any other client of ours.

Circumstances might occasionally arise where we consider that these procedures will not be sufficient to ensure, with reasonable confidence, that the risks of damage to your interests will be prevented. In these cases we may not be able to act for you. Where our procedures would allow us to act, we will clearly disclose the following to you in writing before we undertake any business for you:

  • A specific description of the conflict of interest that has arisen;
  • The risks to you that arise from the conflict of interest;
  • Confirmation that we do not consider that our normal organisational and administrative arrangements are sufficient to mitigate these risks.

Our disclosure will provide sufficient information to enable you to make an informed decision about the risks to you and hence whether you should proceed with the service.

9) What to do if you have a complaint?

We hope that you will be satisfied with the service that we provide. If you wish to register a complaint, please contact us via any of the following methods:

  • In writing: Complaints, Vesta Financial Services Limited, KB House, Juniper Court, Scott Drive, Altrincham, WA15 8AB.
  • By telephone:  0161 302 4694
  • By email:  admin@vestafs.co.uk

Vesta Financial Services will aim to deal with your complaint quickly and impartially. If we cannot resolve your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service.

Full details can be found on its website at www.financial-ombudsman.org.uk

10) Are we covered by the Financial Services Compensation Scheme?

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Further information about this scheme is available from the FSCS website www.fscs.org.uk or by writing to:

Financial Services Compensation Scheme,

10th Floor, Beaufort House,

15 St Botolph Street,

London EC3A 7QU.

Telephone: 0800 678 1100 or 0207 741 4100

11) Client Confidentiality

We will keep all of your personal information private and confidential, even when you are no longer a client, in accordance with the prevailing data protection legislation. Our Data Privacy Statement provides full information about how we will use your data.